Support

At The Brook Casino we keep help simple and personal. Reach us by live chat for quick answers, email for documented requests, or by phone when you prefer to talk. Whether it’s an account question, a deposit or withdrawal, or help with a Pragmatic Play title, our team is ready to assist.

Live chat, email, and phone — what’s best for you

• Live chat: Our quickest channel for help. Expect an immediate reply or a wait time of just a few minutes for most issues. Use chat for account access, bonus questions, and technical fixes while you’re logged in.
• Email: support@livefreeandplay.com is ideal for detailed requests, verification documents, and follow-ups. Typical response time is within 12–24 hours, and we’ll keep you updated until the issue is resolved.
• Phone: For urgent or complex concerns, phone support is available — see the support page for the current hours and the direct line. Phone agents can walk you through verification, transaction questions, and game rules in real time.

We aim to resolve most questions during your first contact. For security or KYC checks, some cases may take longer while we verify documents or coordinate with banking partners.

Quick answers in our Help Center

Before you contact support, the Help Center and FAQs can save time. You’ll find clear guides on signing up, deposits and withdrawals with MasterCard and Visa, cashout timelines in USD, welcome bonus rules like the “Up to $100 + 100 Free Spins” offer, and step-by-step instructions for game issues. If you want a deeper look at the site and promotions, read our The Brook Casino review for context and tips.

How we handle your issue — knowledgeable, secure, and respectful

Our support team is trained to handle account, transaction, and gameplay questions with care and discretion. To help us resolve things faster, have your account email, date and approximate time of the issue, and any transaction IDs or screenshots ready. Never share your password — we’ll never ask for it.

We work closely with payment partners (MasterCard, Visa) and our software providers to investigate disputes and technical problems, and we’ll explain any necessary steps, such as document uploads for verification.

Support for responsible play

If you want to set deposit limits, take a time-out, or learn about self-exclusion, contact us and we’ll guide you through the options. We’re committed to fair play, clarity, and keeping your gaming balanced.

Contact us anytime via live chat or at support@livefreeandplay.com — we’re here to help you keep the momentum, stay secure, and enjoy your play with confidence.