Terms and Conditions

These conditions of use explain the main rules that apply when you access or use The Brook Casino website and any related services we make available through it. They cover, in plain language, how the platform works at a general level, what we expect from players, and what you can expect from us.

By visiting the site, registering an account where available, or using any site features, you agree to follow these site terms, including any additional rules shown within specific products, promotions, or features.

If anything here feels unclear, pause before you play or transact, and contact us using the details at the end of this page.

Who Can Use The Brook Casino Platform

The Brook Casino services are intended for adults only. You must be at least the legal gambling age in your jurisdiction to use the site and any related services.

You are responsible for making sure that online gambling, sports wagering, racebook wagering, or any other gambling-related activity you take part in is lawful where you are physically located when you access the service. Access may be restricted in certain locations, and we may use location checks, geofencing, or other controls to help enforce those restrictions.

We may refuse, limit, or block access where we reasonably believe access is not permitted, where required by law, or where we believe it is necessary to protect players and the integrity of the platform.

Account Registration - Getting Started the Right Way

If a feature requires an account, you agree to provide accurate, complete, and up-to-date information during registration and to keep it current over time. This includes your name, date of birth, contact details, and any other information requested for account setup or security.

Accounts must be registered in your own name and used only by you. Creating more than one account, registering with false details, or attempting to use another person’s information can lead to restrictions, verification requests, or account closure.

We may also limit the number of accounts permitted per person, household, device, payment method, or other identifiers, where it helps prevent misuse and keeps play fair for everyone.

Identity Checks and Verification - Why We Ask

To protect players and meet regulatory, security, and payment obligations, we may ask you to verify details before you can deposit, withdraw, claim certain offers, or access specific services. This may include confirming:

• Identity and age
• Address and residency
• Payment method ownership
• Source of funds or other information needed for security and compliance

Verification may be requested at registration, at withdrawal, when account activity changes, or when certain risk checks are triggered. If verification is not completed, we may limit account functions until the review is finished.

Your Player Account - Security and Personal Use

You are responsible for keeping your login details confidential and for all activity that occurs through your account, whether or not you authorized it. If you think someone else has accessed your account, contact support as soon as possible.

Your account is personal. It cannot be shared, transferred, sold, or used on behalf of another person. Allowing someone else to play, wager, or transact through your account can put funds, promotions, and withdrawal access at risk, and it may lead to restrictions while we review the activity.

Deposits, Withdrawals, and Account Balances

Deposit and withdrawal options may include methods such as Visa and MasterCard, but availability can vary based on location, product, and payment provider rules. Processing times, fees, and limits may also vary, and they can change over time.

For withdrawals, we may review requests before approval. Reasonable checks may include verifying identity, confirming payment method ownership, reviewing unusual patterns, or confirming that play and promotion rules were followed. In some cases, we may return withdrawals to the original payment method where permitted or required.

Your balance may show separate categories (for example, cash funds, bonus funds, free spins, free play, or promotional credits) depending on the product. Different balance types may have different use rules and may not be withdrawable unless the applicable conditions are met.

Bonuses and Promotions - Read the Bonus Terms Before You Opt In

Promotions can be fun, but they always come with rules designed to keep things clear and fair. Any bonus, free spins, free play, promotional credit, or reward offer may be subject to additional bonus terms shown on the promotion itself.

Common conditions include eligibility requirements, opt-in steps, wagering requirements, time limits, game or product restrictions, and maximum conversion or withdrawal rules where applicable.

Important note about The Brook Casino offers: some promotions may be tied to on-property play and loyalty rewards, while others may relate to specific products, such as racebook wagering through an approved application. Offers may also be limited by location, including geofenced access in certain areas. Always review the promotion’s specific rules before participating.

Game and Feature Access - What You Can Expect Day to Day

We aim to provide reliable access to site features and services, but availability can vary based on your location, device, internet connection, software updates, maintenance, and technical issues. We do not promise uninterrupted access, constant availability, or that every game, feature, or promotion will be available to every player at all times.

We may add, remove, suspend, or limit games, promotions, features, and content, including to comply with legal requirements, improve performance, address security concerns, or update our offerings.

Fair Play Standards - Keeping the Platform Honest

Using The Brook Casino platform means playing fairly and using the service as intended. Prohibited behavior includes, but is not limited to:

• Using the site for unlawful purposes
• Providing false or misleading information
• Fraud, attempted fraud, or payment abuse, including chargeback misuse
• Collusion or coordinated play designed to gain an unfair advantage
• Bonus abuse or attempts to exploit promotions contrary to their stated rules
• Attempting to manipulate games, systems, results, or site functionality
• Using unauthorized software, scripts, bots, automation tools, or other methods that interfere with normal play
• Allowing another person to use your account

If we believe activity undermines fairness, player safety, or platform integrity, we may take reasonable action to protect the service.

When We May Restrict Access - Balanced Operator Rights

To maintain security, fairness, and compliance, we may refuse service, limit features, suspend promotions, delay withdrawals for review, freeze transactions temporarily, or suspend or close an account when we reasonably believe:

• These site terms, product rules, or promotion rules were breached
• Verification is incomplete or information appears inconsistent
• Account activity suggests misuse, fraud, or unauthorized access
• We are required to act by law, regulation, or a payment provider’s rules

Where appropriate, we will try to handle reviews in a practical, timely way and communicate through the contact details associated with your account.

Errors and Technical Issues - How We Handle Mistakes Fairly

From time to time, technical problems can happen. This may include interrupted sessions, game malfunctions, display errors, incorrect balances, mispriced offers, or bonus crediting issues.

When an obvious mistake or technical error occurs, we reserve the right to correct it and to address the consequences in a fair and reasonable manner. This can include adjusting balances, voiding affected transactions, or removing incorrectly issued promotions. If an issue impacts your account, contact support so we can review it.

Responsible Gaming - Entertainment First, Always

Gambling should be treated as entertainment, not a way to make money. If play stops feeling fun, it is smart to take a break.

Depending on the service and where you are located, responsible gaming tools may be available, such as deposit limits, time-outs, and self-exclusion options. We encourage you to use these tools if you want more balance and control.

For more information, you can review our responsible gaming resources at /responsible-gaming.

Intellectual Property - Respecting Our Content and Software

The Brook Casino website, including its design, branding, text, logos, and software elements, is owned by us or used under license from our partners. You may use the site for personal, non-commercial purposes in line with these conditions of use.

You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit site content or software without written permission, unless permitted by applicable law.

Third-Party Providers and Linked Services

Some parts of the platform may be provided or supported by third parties, such as game providers, payment processors, identity verification partners, or analytics and security services. For example, certain game content may be supplied by providers such as Pragmatic Play where available.

The performance and availability of third-party services can affect your experience, and they may have their own operational limits. If we link to third-party websites or tools, those services are generally governed by their own terms and policies.

Limitation of Liability - Practical Boundaries

We work to keep the platform secure and functional, but we are not responsible for losses or damages caused by circumstances outside our reasonable control. This can include technical interruptions, device incompatibility, internet issues, player error, third-party service failures, or events such as power outages or other force majeure situations.

Nothing in these terms is intended to limit any rights you may have under applicable law, and we will not exclude liability where it cannot be excluded legally.

No Guarantees - “As Is” and “As Available”

The site, games, and services are provided on an “as is” and “as available” basis. While we take fairness and reliability seriously, we cannot guarantee that access will always be uninterrupted, that every feature will always be available, or that the platform will always be error-free.

Updates to These Site Terms

We may update these terms and conditions from time to time to reflect changes to services, legal requirements, security practices, or operational needs. The most recent version posted on the website applies from the date it is published, unless we state otherwise.

It is a good habit to review this page periodically so you have clarity on the current platform rules.

Related Policies You May Want to Review

These service terms should be read alongside other relevant site policies and product-specific rules, where applicable, such as our:

• Privacy Policy
• Cookie Policy
• Bonus terms for specific promotions
• Anti-money laundering and know your customer practices
• Responsible gaming information and self-exclusion options

Contact The Brook Casino Support

If you have questions about these conditions of use, your account, verification, payments, or a promotion’s rules, contact our support team through our official channels:

• Email: " support@thebrookcasino.com "
• Live chat: Available on the site when enabled

Using The Brook Casino platform means you are agreeing to follow these site terms, and they are designed to keep expectations clear, play fair, and player protection front and center as the service continues to evolve.